Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with an online casino? We'd like to hear from you. This page covers the best way to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible if you're reporting an issue with a specific casino site, such as which operator it involves and what the problem was, so we can look into it properly.
What we can help with
- Corrections or updates to a casino review, bonus offer or payment method listing
- Feedback on your experience with a casino covered on this site, whether positive or negative
- General questions about how we assess and rank online casinos
- Suggestions for casinos or topics you'd like us to cover
- Reports of broken links, outdated information or technical issues with the site
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or access any casino account on your behalf. If you're having trouble with a deposit, a PayID payment, a withdrawal delay or a KYC check, that's a matter for the casino's own customer support team, since they hold your account details and payment records. Most operators offer live chat or email support, usually detailed on their own site.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page lists support services and self-exclusion tools available to Australians, and is a better starting point than contacting us directly.
Before you write in
A few checks that might save you a message:
- If your question is about a specific offer, check the terms shown alongside that casino's listing on our site first, since wagering requirements, expiry dates and maximum cashout limits vary between operators.
- If you're asking about site policies, our Terms and Conditions page covers how we operate and what our content is intended for.
- If you're curious about who runs this site and how we put our reviews together, take a look at our About Us page.
A note on what we do
AU Online Casinos reviews and compares online casinos available to Australian players, including licensing, bonuses, pokies, payment methods and withdrawal times. The casinos listed on this site are offshore operators, and where our content includes recommendations or links to casino operators, some of those relationships may earn us a commission. This never influences how a casino is ranked or reviewed — our assessments are based on the same evaluation criteria applied to every operator we cover.
Response times and availability
Our team works Australian business hours where possible, though as a review site rather than a casino, we don't offer live support around the clock. Email remains the most reliable way to reach us, and it helps if you keep your message focused on one issue at a time so we can address it clearly.